About

About Beanhand

Beanhand is a small consumer website: plain-English help for U.S. airline refunds, plus a letter you write on your own device.

The operator is Wang Pengkun, an individual. Beanhand is not a company, not a law firm, and not a lawyer. Nothing on this site creates an attorney-client relationship.

The site explains public rules from the U.S. Department of Transportation and the Code of Federal Regulations, and it links to those sources. It does not review your booking, decide whether you qualify for a refund, contact an airline, file a complaint, or dispute a card charge.

Contact

Email hello@beanhand.com. That is the contact address for this website. Please do not send documents you would only share with your own lawyer. The letter tool does not use this address; what you type there stays in your browser.

What this version includes

Version 1 is limited to U.S. airline refunds under 14 CFR Part 260 and the related DOT complaint path. There are no ads, no accounts, and no payments.